How to Get Ready For the Omni-Channel Holidays

In 2013, the National Retail Foundation (NRF) reported more than 1 in 5 holiday shoppers started shopping before October. Last year’s Cyber Monday was the heaviest online spending day, reaching $1.735 billion. It’s no surprise that the omni-channel supply chain is being heralded as the next big thing in retail. Supply chain consulting and IT…

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3 Cues to Luxury Packaging

It’s easy to know luxury packaging when you receive it in the mail — perfectly branded tissue paper, clothing that isn’t wrinkled and cosmetics that don’t shift in shipping — but not many understand the process behind it.  A brand’s identity hits a customer right when they walk into a store or visits a website…

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New FedEx Pricing

Changes to Affect Online Shopping Items FedEx Corp. has announced changes in the way it charges to ship larger packages and plans for “dimensional weight pricing” on all ground shipments effective January 1, 2015. The changes will increase shipping prices on items such as shoes, suits, large paper goods like toilet paper, and other bulky…

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Most influential platform of 2014: Mobile

According to recent reports, 2013 is the year online went mobile and we believe that 2014 will be an even bigger year for mobile shopping.  Trends are emerging to suggest that consumers crave a mix of technology and tradition when interacting with luxury brands. Consumers buy products and services from these brands because they seek…

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Next Generation: Why it’s Important to Look to Entry-Level Luxury Consumers

Luxury retail stores should enhance their brand experience and provide personalized service to all consumers, but particularly entry-level millennial luxury shoppers. Millennial customers (those born after 1980) are beginning to spend more money and shop more often at luxury retailers than baby boomers. These entry-level consumers bring a completely new set of expectations to the…

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Wrap & Send Study Reveals that Luxury Retail Shoppers Expect Package Presentation, Free Shipping and Free Returns

What Do Luxury Retail Consumers Expect? Wrap & Send surveyed 1,000 women who make more than $75,000 annually on what they expect in a luxury retail shopping experience. The survey revealed that consumers who shop at higher-end department stores and boutiques expect impeccable package presentation whether purchases are made in-store or delivered to their home,…

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