WSJ: ‘Free shipping isn’t enough’

As the competition between online retailers stiffens, businesses are quickly learning that offering free shipping will no longer set them above the rest. The Wall Street Journal examined this issue in their recent article “Free Shipping Alone Isn’t Enough: Online Retailers Go for Speed.” In the article, the writer attributes this shift to Amazon and…

Retail expert reveals holiday hot list

Retail expert and friend of Wrap and Send Services Shelley E Kohan just released her list of who is doing the best job in retail this holiday season. In her article, Kohan speaks to how she rates retailers to determine who is doing the best. Her most important rating factors include customer service, retailers that…

Should Luxury Brands Stop Avoiding ECommerce?

Today, Luxury Daily posted an article on whether luxury brands should begin to integrate ecommerce into their retail strategy. We think luxury brands should absolutely begin selling their products online directly to the consumer. First, this is a huge revenue opportunity for the brand because they are not selling through an affiliate. Second, luxury customers…

Top Retail Trends of 2014-15

Today’s top retail trends are quickly establishing themselves as industry norms. By Shelley E. Kohan, Vice President of Retail Consulting at RetailNext Retailers have faced a number of challenges this year, from record-setting inclement weather in the winter to shaky consumer confidence over macro-economic conditions. In response, retailers are developing and deploying new strategies to…

Touchpoints key to retail success

By Shelley E. Kohan Shoppers interact with retailers across multiple touchpoints, and delivering a consistent, branded experience that exceeds customer expectations is key to success at the store. Shoppers never stop shopping. If there’s one reality in retail, that’s it. As such, one might think success in retail is inevitable, a given. Of course, nothing…

How to Get Ready For the Omni-Channel Holidays

In 2013, the National Retail Foundation (NRF) reported more than 1 in 5 holiday shoppers started shopping before October. Last year’s Cyber Monday was the heaviest online spending day, reaching $1.735 billion. It’s no surprise that the omni-channel supply chain is being heralded as the next big thing in retail. Supply chain consulting and IT…