Most influential platform of 2014: Mobile

According to recent reports, 2013 is the year online went mobile and we believe that 2014 will be an even bigger year for mobile shopping.  Trends are emerging to suggest that consumers crave a mix of technology and tradition when interacting with luxury brands. Consumers buy products and services from these brands because they seek…

Wrap & Send Study Reveals that Luxury Retail Shoppers Expect Package Presentation, Free Shipping and Free Returns

What Do Luxury Retail Consumers Expect? Wrap & Send surveyed 1,000 women who make more than $75,000 annually on what they expect in a luxury retail shopping experience. The survey revealed that consumers who shop at higher-end department stores and boutiques expect impeccable package presentation whether purchases are made in-store or delivered to their home,…

4 Biggest Trends in Luxury Retail Management

As the luxury retail business begins to bounce back after the recession, retailers and brands can now redirect their focus on developing and building customer relationships by keeping up with the latest trends in luxury retail management.  Knowing the latest trends allows you to successfully market your products to luxury retail shoppers. Here is our…

Social Media and The Omni-Channel

  The omni-channel has been a buzzword in retail for several years. Once online shopping began to get big, the idea of integrating all of the different sales channels made sense. The omni-channel theory is: go where the customers are. But, these days the customer isn’t just “online,” “mobile” and “in-store” anymore. They are on…