Social Media and The Omni-Channel
The omni-channel has been a buzzword in retail for several years. Once online shopping began to get big, the idea of integrating all of the different sales channels made sense. The omni-channel theory is: go where the customers are. But, these days the customer isn’t just “online,” “mobile” and “in-store” anymore. They are on… Read More on Social Media and The Omni-Channel