Retail expert and friend of Wrap and Send Services Shelley E Kohan just released her list of who is doing the best job in retail this holiday season. In her article, Kohan speaks to how she rates retailers to determine who is doing the best. Her most important rating factors include customer service, retailers that… Read More on Retail expert reveals holiday hot list
According to many different sources, shipping services like the United Parcel Service (UPS) and FedEx are struggling with the increase in online orders this year. A recent Wall Street Journal article stated that “on-time delivery rates for UPS ground packages based on their normal shipping transit times last week fell to 91 percent, according to an analysis of millions… Read More on Shipping Services struggle with holiday order volume
Today, Luxury Daily posted an article on whether luxury brands should begin to integrate ecommerce into their retail strategy. We think luxury brands should absolutely begin selling their products online directly to the consumer. First, this is a huge revenue opportunity for the brand because they are not selling through an affiliate. Second, luxury customers… Read More on Should Luxury Brands Stop Avoiding ECommerce?
I am sure that everyone has heard the saying, “The customer is king.” Omni-channel is key to this as it is the process of streamlining all aspects of a retailer’s customer experience including in-store, website, social media, mobile and more. In retail, omni-channel (or omnichannel, as you’ll sometimes see it written) encompasses an experience that… Read More on The Rise of Omni-Channel in Major Department Stores
In the world of retail, each month is likely to bring a significant variation in the rise and fall of sales. The most notable of those fluctuations is during the holiday season, but there are also increases in months that offer friends and family promotions, and decreases in months like January as a result of… Read More on Flatlining Payroll: How Retailers Cope with Fluctuating Sales Volume