Customer retention is key. Whether storing inventory closer to customers, providing expedited shipping options or working with order fulfillment partners, e-commerce needs to decrease order fulfillment times to improve its customer retention. Read More on How Decreasing Order Fulfillment Time Improves Customer Retention
Around the globe, brand values and consumer expectations are driving more environmentally conscious policies and spending aimed at ameliorating the negative environmental impacts of carbon emissions, material waste, energy consumption and limited resources. While sustainability in the retail space began as just a buzzword, the global pandemic underscored the importance of nature for mental and… Read More on Wrap & Send’s 2021 Environmental Impact Savings
Photo by Klára Vernarcová on Unsplash Today, consumers increasingly demand so much more than just a quality product. As shoppers increasingly embrace social causes, they’re seeking products and brands that align with their personal values. While it might seem that sustainability is just another trend, in the face of our ever-changing climate, consumer demand… Read More on Sustainability in Luxury Retail: No Longer an Option
With the gig economy on the rise, the way corporations do business is changing forever. As more companies look to reduce their workforce, outsourcing firms are “vacuuming up” these workers as traditional employers are handing over more of their tasks to nonemployees. Today, the breadth of services outsourcing firms offer is staggering. This piece from… Read More on WSJ: Some of the World’s Largest Employers No Longer Sell Things, They Rent Workers
Holiday shopping season can overwhelm retailers with brick-and-mortar locations. In-store support teams are already swamped with pricing, display, receiving and same-day placement of new goods on the floor and daily replacement and recovery, so further distracting teams with filling online orders to be picked up in stores can hurt the in-store business and cause significant… Read More on Don’t let Buy-Online-Pick Up In Store Side Track Omnichannel Strategies!
As the world moves into an increasingly digital space, retailers like Walmart are deploying technology and other resources to win shoppers during the holiday season. With the holiday shopping season in full swing, item-by-item price competition between Walmart and Amazon has the potential to be a race to the bottom, with big and small retailers,… Read More on Amazon-Walmart Price War
21st-century consumers are largely shaping the world of retail in 2018. While the basics of the retail industry remain the same, its responsibilities are rapidly transforming. Today’s consumers are demanding difference — in terms of product, experience and location. These shifting expectations will trigger surprising shifts, and risks, in 2018. This Forbes article asks industry… Read More on 10 Retail Predictions For 2018 That Should Be On Your Radar
I am sure that everyone has heard the saying, “The customer is king.” Omni-channel is key to this as it is the process of streamlining all aspects of a retailer’s customer experience including in-store, website, social media, mobile and more. In retail, omni-channel (or omnichannel, as you’ll sometimes see it written) encompasses an experience that… Read More on The Rise of Omni-Channel in Major Department Stores
What’s in that little blue box? You know it’s from Tiffany & Co. And that gold-and-brown patterned package? That’s got to be Louis Vuitton. These brands have achieved instant recognition solely from their packaging. Tiffany and Louis Vuitton are among a handful of retailers who take every aspect of their brand into consideration, from the… Read More on Iconic Packaging: Creating and Maintaining Customer-Brand Relationships
In-store and warehouse services available for the 2014 holiday season During the holidays, in an effort to compete with online retail giants like Amazon, many brick-and-mortar stores pull their associates from the sales floor to pack and ship website or ship-to-home orders. To allow these retailers to maintain its sales staff and meet increased shipping… Read More on Retail Holiday Shipping: Wrap & Send Services Announces Professional, Affordable and Fast Packing and Shipping for Luxury Retailers