cardboard boxes and tape

Sustainability in Luxury Retail: No Longer an Option

Photo by Klára Vernarcová on Unsplash   Today, consumers increasingly demand so much more than just a quality product. As shoppers increasingly embrace social causes, they’re seeking products and brands that align with their personal values. While it might seem that sustainability is just another trend, in the face of our ever-changing climate, consumer demand… Read More on Sustainability in Luxury Retail: No Longer an Option

Wrap and Send employee working at scan and package station.

WSJ: Some of the World’s Largest Employers No Longer Sell Things, They Rent Workers

With the gig economy on the rise, the way corporations do business is changing forever. As more companies look to reduce their workforce, outsourcing firms are “vacuuming up” these workers as traditional employers are handing over more of their tasks to nonemployees. Today, the breadth of services outsourcing firms offer is staggering. This piece from… Read More on WSJ: Some of the World’s Largest Employers No Longer Sell Things, They Rent Workers

Digital rendering show credit card purchasing and online item and being shipped to the store

Don’t let Buy-Online-Pick Up In Store Side Track Omnichannel Strategies!

Holiday shopping season can overwhelm retailers with brick-and-mortar locations. In-store support teams are already swamped with pricing, display, receiving and same-day placement of new goods on the floor and daily replacement and recovery, so further distracting teams with filling online orders to be picked up in stores can hurt the in-store business and cause significant… Read More on Don’t let Buy-Online-Pick Up In Store Side Track Omnichannel Strategies!

Stock image: Person pushing a digital cart

10 Retail Predictions For 2018 That Should Be On Your Radar

21st-century consumers are largely shaping the world of retail in 2018. While the basics of the retail industry remain the same, its responsibilities are rapidly transforming. Today’s consumers are demanding difference — in terms of product, experience and location. These shifting expectations will trigger surprising shifts, and risks, in 2018. This Forbes article asks industry… Read More on 10 Retail Predictions For 2018 That Should Be On Your Radar

Shipping box and a timing watch

WSJ: ‘Free shipping isn’t enough’

As the competition between online retailers stiffens, businesses are quickly learning that offering free shipping will no longer set them above the rest. The Wall Street Journal examined this issue in their recent article “Free Shipping Alone Isn’t Enough: Online Retailers Go for Speed.” In the article, the writer attributes this shift to Amazon and… Read More on WSJ: ‘Free shipping isn’t enough’

Nicely wrapped gifts in a shopping cart

Shipping Services struggle with holiday order volume

According to many different sources, shipping services like the United Parcel Service (UPS) and FedEx are struggling with the increase in online orders this year. A recent Wall Street Journal article stated that “on-time delivery rates for UPS ground packages based on their normal shipping transit times last week fell to 91 percent, according to an analysis of millions… Read More on Shipping Services struggle with holiday order volume

Omini channel typography image

The Rise of Omni-Channel in Major Department Stores

I am sure that everyone has heard the saying, “The customer is king.”  Omni-channel is key to this as it is the process of streamlining all aspects of a retailer’s customer experience including in-store, website, social media, mobile and more. In retail, omni-channel (or omnichannel, as you’ll sometimes see it written) encompasses an experience that… Read More on The Rise of Omni-Channel in Major Department Stores