Bain & Company’s study suggests luxury retail has become more recession-resilient due to an expanding base of high-income customers, a heightened customer-centric approach and cultivating an appeal to a younger demographic. Despite this, other reports suggest luxury spending could start to decline. Read More on How Luxury Retail Is Becoming More Recession-Resistant
Around the globe, brand values and consumer expectations are driving more environmentally conscious policies and spending aimed at ameliorating the negative environmental impacts of carbon emissions, material waste, energy consumption and limited resources. While sustainability in the retail space began as just a buzzword, the global pandemic underscored the importance of nature for mental and… Read More on Wrap & Send’s 2021 Environmental Impact Savings
Last year’s holiday shopping season experienced better-than-expected retail sales growth — and the early outlook for this year is solid despite major economic uncertainty ahead. From the economy to Prime Day and Thanksgiving, opportunities exist for retailers to take advantage. Read More on Planning for the 2021 Holiday Shopping Season
The COVID-19 pandemic undoubtedly transformed many aspects of our daily lives — including online shopping habits. To help retailers better understand the shift, the RAND Corporation compared patterns from the beginning of the pandemic to last July and August. Read More on On the Road To Recovery, Americans’ Online Shopping Habits Continue To Shift Read More on On the Road To Recovery, Americans’ Online Shopping Habits Continue To Shift
Photo by Klára Vernarcová on Unsplash Today, consumers increasingly demand so much more than just a quality product. As shoppers increasingly embrace social causes, they’re seeking products and brands that align with their personal values. While it might seem that sustainability is just another trend, in the face of our ever-changing climate, consumer demand… Read More on Sustainability in Luxury Retail: No Longer an Option
ChargeItSpot — a leading provider of cell phone charging stations for major retailers, events, and other indoor public venues — recently announced the results of its “2017 Holiday Shopping Report.” The study asked consumers their holiday shopping habits, if they would be using their mobile devices during their trip, and how they felt about their… Read More on Shoppers Looking for Better In-Store Customer Service During Holiday Shopping
As the competition between online retailers stiffens, businesses are quickly learning that offering free shipping will no longer set them above the rest. The Wall Street Journal examined this issue in their recent article “Free Shipping Alone Isn’t Enough: Online Retailers Go for Speed.” In the article, the writer attributes this shift to Amazon and… Read More on WSJ: ‘Free shipping isn’t enough’
Retail expert and friend of Wrap and Send Services Shelley E Kohan just released her list of who is doing the best job in retail this holiday season. In her article, Kohan speaks to how she rates retailers to determine who is doing the best. Her most important rating factors include customer service, retailers that… Read More on Retail expert reveals holiday hot list
Today, Luxury Daily posted an article on whether luxury brands should begin to integrate ecommerce into their retail strategy. We think luxury brands should absolutely begin selling their products online directly to the consumer. First, this is a huge revenue opportunity for the brand because they are not selling through an affiliate. Second, luxury customers… Read More on Should Luxury Brands Stop Avoiding ECommerce?
In the world of retail, each month is likely to bring a significant variation in the rise and fall of sales. The most notable of those fluctuations is during the holiday season, but there are also increases in months that offer friends and family promotions, and decreases in months like January as a result of… Read More on Flatlining Payroll: How Retailers Cope with Fluctuating Sales Volume