With the gig economy on the rise, the way corporations do business is changing forever. As more companies look to reduce their workforce, outsourcing firms are “vacuuming up” these workers as traditional employers are handing over more of their tasks to nonemployees. Today, the breadth of services outsourcing firms offer is staggering. This piece from…
Holiday shopping season can overwhelm retailers with brick-and-mortar locations. In-store support teams are already swamped with pricing, display, receiving and same-day placement of new goods on the floor and daily replacement and recovery, so further distracting teams with filling online orders to be picked up in stores can hurt the in-store business and cause significant…
21st-century consumers are largely shaping the world of retail in 2018. While the basics of the retail industry remain the same, its responsibilities are rapidly transforming. Today’s consumers are demanding difference — in terms of product, experience and location. These shifting expectations will trigger surprising shifts, and risks, in 2018. This Forbes article asks industry…
2017 was a year full of surprises for the fashion industry. Some digitally native brands sought brick-and-mortar locations, others went all-in on digital avenues and Amazon attempted to become friendly with high fashion. Despite the unpredictability of the industries, Glossy asked editors, designers and other insiders to share their bold fashion and retail predictions for the year…
As the competition between online retailers stiffens, businesses are quickly learning that offering free shipping will no longer set them above the rest. The Wall Street Journal examined this issue in their recent article “Free Shipping Alone Isn’t Enough: Online Retailers Go for Speed.” In the article, the writer attributes this shift to Amazon and…
Emerald Brand has proudly announced Wrap & Send Services as the winner of the annual 2015 Emerald Award for Sustainability in the Packaging Category. Through the Emerald Sustainability Program, Wrap & Send and its clients, Une Belle Vie, Bloomingdales and Saks Fifth Avenue, have made a substantial environmental achievement in 13 locations across the country…
Retail expert and friend of Wrap and Send Services Shelley E Kohan just released her list of who is doing the best job in retail this holiday season. In her article, Kohan speaks to how she rates retailers to determine who is doing the best. Her most important rating factors include customer service, retailers that…
According to many different sources, shipping services like the United Parcel Service (UPS) and FedEx are struggling with the increase in online orders this year. A recent Wall Street Journal article stated that “on-time delivery rates for UPS ground packages based on their normal shipping transit times last week fell to 91 percent, according to an analysis of millions…
Today, Luxury Daily posted an article on whether luxury brands should begin to integrate ecommerce into their retail strategy. We think luxury brands should absolutely begin selling their products online directly to the consumer. First, this is a huge revenue opportunity for the brand because they are not selling through an affiliate. Second, luxury customers…
I am sure that everyone has heard the saying, “The customer is king.” Omni-channel is key to this as it is the process of streamlining all aspects of a retailer’s customer experience including in-store, website, social media, mobile and more. In retail, omni-channel (or omnichannel, as you’ll sometimes see it written) encompasses an experience that…