The digital transformation has left entirely too many luxury brands lagging behind. Brands leveraging tech to communicate with — and deliver to — consumers are rewarded, but the biggest customer experience opportunity now is to blend digital and emotional intelligence. Read more on Digital + Emotional Intelligence = Improved Customer Experience Read More on Digital + Emotional Intelligence = Improved Customer Experience
Despite the ease and convenience of online shopping and curbside and in-store pickup, the growing trend among retailers of letting customers keep unwanted products after refunding their money is creating a myriad of unintended consequences. Read More on The Rise of — and Problem With — Retail Returns
Photo by Klára Vernarcová on Unsplash Today, consumers increasingly demand so much more than just a quality product. As shoppers increasingly embrace social causes, they’re seeking products and brands that align with their personal values. While it might seem that sustainability is just another trend, in the face of our ever-changing climate, consumer demand… Read More on Sustainability in Luxury Retail: No Longer an Option
Whether it’s an upstart new retail category, a new payment technology, a new way of imagining what a retail environment looks like or some other trend that was entirely unimaginable just a few years ago, a recent Robin Report article discusses 20 trends to take seriously. Read More on The Robin Report’s 20 Trends for 2021
As a new generation of affluent consumers emerges around the globe, the Robin Report argues that ideas surrounding what luxury once meant now have less meaning and relevance. This evolution of the market has caused the industry to question the best approaches for moving forward. Read More on The Luxury Industry is Entering a New Age: Conscientious Luxury
In a recent white paper, Luxury Institute shared several unconventional trends that luxury brands should be aware of looking ahead to the rest of the decade. While COVID-19 accelerated and created some key trends, Luxury Institute believes exploring emerging trends strictly through a 2020 pandemic lens would be a mistake. Read More on Luxury Institute White Paper Highlights 7 Emerging Luxury Trends
With the gig economy on the rise, the way corporations do business is changing forever. As more companies look to reduce their workforce, outsourcing firms are “vacuuming up” these workers as traditional employers are handing over more of their tasks to nonemployees. Today, the breadth of services outsourcing firms offer is staggering. This piece from… Read More on WSJ: Some of the World’s Largest Employers No Longer Sell Things, They Rent Workers
Holiday shopping season can overwhelm retailers with brick-and-mortar locations. In-store support teams are already swamped with pricing, display, receiving and same-day placement of new goods on the floor and daily replacement and recovery, so further distracting teams with filling online orders to be picked up in stores can hurt the in-store business and cause significant… Read More on Don’t let Buy-Online-Pick Up In Store Side Track Omnichannel Strategies!
21st-century consumers are largely shaping the world of retail in 2018. While the basics of the retail industry remain the same, its responsibilities are rapidly transforming. Today’s consumers are demanding difference — in terms of product, experience and location. These shifting expectations will trigger surprising shifts, and risks, in 2018. This Forbes article asks industry… Read More on 10 Retail Predictions For 2018 That Should Be On Your Radar
2017 was a year full of surprises for the fashion industry. Some digitally native brands sought brick-and-mortar locations, others went all-in on digital avenues and Amazon attempted to become friendly with high fashion. Despite the unpredictability of the industries, Glossy asked editors, designers and other insiders to share their bold fashion and retail predictions for the year… Read More on Industry insiders’ fashion and retail predictions for 2018