During the COVID-19 pandemic, e-commerce became critical for consumers and companies alike. Last year’s holiday season saw an estimated 3 billion packages flow through the nation’s shipping infrastructure — about 800 million more than delivered in 2019. As a result of the frenzied demand, large shipping companies expanded weekend deliveries and hired more workers, and retailers moved their holiday order cutoff earlier than ever before. Will these trends continue in 2021 or will the unpredictable shopping patterns return to pre-pandemic levels of normal? Read this NY Times article for more information.