Three women shopping and holding shopping bags

Next Generation: Why it’s Important to Look to Entry-Level Luxury Consumers

Trends

Luxury retail stores should enhance their brand experience and provide personalized service to all consumers, but particularly entry-level millennial luxury shoppers. Millennial customers (those born after 1980) are beginning to spend more money and shop more often at luxury retailers than baby boomers. These entry-level consumers bring a completely new set of expectations to the… Read More on Next Generation: Why it’s Important to Look to Entry-Level Luxury Consumers

2013 Wrap and Send infographic on retail survey

Wrap & Send Study Reveals that Luxury Retail Shoppers Expect Package Presentation, Free Shipping and Free Returns

Study, Trends

What Do Luxury Retail Consumers Expect? Wrap & Send surveyed 1,000 women who make more than $75,000 annually on what they expect in a luxury retail shopping experience. The survey revealed that consumers who shop at higher-end department stores and boutiques expect impeccable package presentation whether purchases are made in-store or delivered to their home,… Read More on Wrap & Send Study Reveals that Luxury Retail Shoppers Expect Package Presentation, Free Shipping and Free Returns