Holiday shopping season can overwhelm retailers with brick-and-mortar locations. In-store support teams are already swamped with pricing, display, receiving and same-day placement of new goods on the floor and daily replacement and recovery, so further distracting teams with filling online orders to be picked up in stores can hurt the in-store business and cause significant… Read More on Don’t let Buy-Online-Pick Up In Store Side Track Omnichannel Strategies!
I am sure that everyone has heard the saying, “The customer is king.” Omni-channel is key to this as it is the process of streamlining all aspects of a retailer’s customer experience including in-store, website, social media, mobile and more. In retail, omni-channel (or omnichannel, as you’ll sometimes see it written) encompasses an experience that… Read More on The Rise of Omni-Channel in Major Department Stores
In 2013, the National Retail Foundation (NRF) reported more than 1 in 5 holiday shoppers started shopping before October. Last year’s Cyber Monday was the heaviest online spending day, reaching $1.735 billion. It’s no surprise that the omni-channel supply chain is being heralded as the next big thing in retail. Supply chain consulting and IT… Read More on How to Get Ready For the Omni-Channel Holidays
As the luxury retail business begins to bounce back after the recession, retailers and brands can now redirect their focus on developing and building customer relationships by keeping up with the latest trends in luxury retail management. Knowing the latest trends allows you to successfully market your products to luxury retail shoppers. Here is our… Read More on 4 Biggest Trends in Luxury Retail Management