In today’s world of retail, having a single view of the customer is essential, and unified commerce is forcing retailers to rethink every aspect of a customer’s journey and experience. With the COVID-19 pandemic driving elevated consumer expectations around the same-day delivery and integrated services like BOPIS (buy online and pick up in-store), forward-thinking brands are undergoing a total retail transformation that embraces each step of the purchasing journey. With the rise of digital commerce, this Robin Report piece tackles how unified commerce drives improved customer experience management.
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Expert Packing and Shipping Solutions for Luxury Retailers
