In the age of the “Great Resignation,” employees across industries are leveraging their power to choose employers that meet their needs — both professionally and personally. And the retail sector is no exception. In fact, resignation in the retail trade was up 21% and wholesale was up 43%. Clearly, we need systematic change to make entry-level and mid-management jobs more relevant and meaningful. This Robin Report article takes a look at this shifting dynamic, its impact on customer service, and how retail brands can better recruit and retain the top talent.