Digital + Emotional Intelligence = Improved Customer Experience

The digital transformation has left entirely too many luxury brands lagging behind. Brands leveraging tech to communicate with — and deliver to — consumers are rewarded, but the biggest customer experience opportunity now is to blend digital and emotional intelligence. Read more on Digital + Emotional Intelligence = Improved Customer Experience Read More on Digital + Emotional Intelligence = Improved Customer Experience

Sustainability in Luxury Retail: No Longer an Option

Photo by Klára Vernarcová on Unsplash   Today, consumers increasingly demand so much more than just a quality product. As shoppers increasingly embrace social causes, they’re seeking products and brands that align with their personal values. While it might seem that sustainability is just another trend, in the face of our ever-changing climate, consumer demand… Read More on Sustainability in Luxury Retail: No Longer an Option

Luxury Institute White Paper Highlights 7 Emerging Luxury Trends

In a recent white paper, Luxury Institute shared several unconventional trends that luxury brands should be aware of looking ahead to the rest of the decade. While COVID-19 accelerated and created some key trends, Luxury Institute believes exploring emerging trends strictly through a 2020 pandemic lens would be a mistake. Read More on Luxury Institute White Paper Highlights 7 Emerging Luxury Trends

WSJ: Some of the World’s Largest Employers No Longer Sell Things, They Rent Workers

With the gig economy on the rise, the way corporations do business is changing forever. As more companies look to reduce their workforce, outsourcing firms are “vacuuming up” these workers as traditional employers are handing over more of their tasks to nonemployees. Today, the breadth of services outsourcing firms offer is staggering. This piece from… Read More on WSJ: Some of the World’s Largest Employers No Longer Sell Things, They Rent Workers