Shoppers Looking for Better In-Store Customer Service During Holiday Shopping

ChargeItSpot — a leading provider of cell phone charging stations for major retailers, events, and other indoor public venues — recently announced the results of its “2017 Holiday Shopping Report.” The study asked consumers their holiday shopping habits, if they would be using their mobile devices during their trip, and how they felt about their… Read More on Shoppers Looking for Better In-Store Customer Service During Holiday Shopping

Industry insiders’ fashion and retail predictions for 2018

2017 was a year full of surprises for the fashion industry. Some digitally native brands sought brick-and-mortar locations, others went all-in on digital avenues and Amazon attempted to become friendly with high fashion. Despite the unpredictability of the industries, Glossy asked editors, designers and other insiders to share their bold fashion and retail predictions for the year… Read More on Industry insiders’ fashion and retail predictions for 2018

Wrap & Send Services Wins 2015 Emerald Award For Sustainability In Packaging

Emerald Brand has proudly announced Wrap & Send Services as the winner of the annual 2015 Emerald Award for Sustainability in the Packaging Category. Through the Emerald Sustainability Program, Wrap & Send and its clients, Une Belle Vie, Bloomingdales and Saks Fifth Avenue, have made a substantial environmental achievement in 13 locations across the country… Read More on Wrap & Send Services Wins 2015 Emerald Award For Sustainability In Packaging

Shipping Services struggle with holiday order volume

According to many different sources, shipping services like the United Parcel Service (UPS) and FedEx are struggling with the increase in online orders this year. A recent Wall Street Journal article stated that “on-time delivery rates for UPS ground packages based on their normal shipping transit times last week fell to 91 percent, according to an analysis of millions… Read More on Shipping Services struggle with holiday order volume

Should Luxury Brands Stop Avoiding ECommerce?

Today, Luxury Daily posted an article on whether luxury brands should begin to integrate ecommerce into their retail strategy. We think luxury brands should absolutely begin selling their products online directly to the consumer. First, this is a huge revenue opportunity for the brand because they are not selling through an affiliate. Second, luxury customers… Read More on Should Luxury Brands Stop Avoiding ECommerce?

The Rise of Omni-Channel in Major Department Stores

I am sure that everyone has heard the saying, “The customer is king.”  Omni-channel is key to this as it is the process of streamlining all aspects of a retailer’s customer experience including in-store, website, social media, mobile and more. In retail, omni-channel (or omnichannel, as you’ll sometimes see it written) encompasses an experience that… Read More on The Rise of Omni-Channel in Major Department Stores

USPS Plans to Deliver Packages Seven Days a Week During the Holidays

The United States Postal Service (USPS) recently unveiled their intention to deliver not just five, not six, but seven days a week during the 2014 holiday season. This is a strategic move designed to outpace competition between other national package delivery companies, FedEx and United Parcel Service (UPS). USPS’s seven day a week deliveries will… Read More on USPS Plans to Deliver Packages Seven Days a Week During the Holidays