A new retail trend is taking over the industry — rising return fees. Findings from a 2023 report detailing how merchants’ return policies impact shopper behavior reveal that 81% of retailers now charge fees for specific return methods even though they see high return volumes.
While in-person returns often avoid fees, online and mail returns may incur unexpected costs that retailers use to direct customers toward free return options and increase exchanges, balancing the costs of handling returns. Despite these additional fees, the return rate remains at 87%.
Avoid unexpected charges by thoroughly reviewing return policies. Check out this article to learn how to navigate new return policies effectively.
