Photo by Roberto Cortese on Unsplash
Many digital enhancements are now considered table stakes in the multitrillion-dollar luxury goods and services industry. What is truly driving the best customer experience now is the blending of digital and emotional intelligence. Today, brands must embrace the need to master personal data expertise, AI expertise and emotional intelligence expertise in order to optimize their digital strategy and transform the customer experience. Check out this Luxury Institute piece to learn more about each skill that will help brands successfully execute their digital business strategy to construct and strengthen client relationships.
